will not accept any returned merchandise without prior written communication and agreement.

A request for return can be placed by sending an email at: or you can raise a return request directly from your account on after the order status becomes 'Delivered').

A request for return of items must be made within 3 days of delivery of the order. No request for return shall be entertained by Shop after the deadline.

Customers have to self-ship their products through any courier service, preferably Speed-post, to the address – IA-204, Ground Floor, Salt Lake City, Sector 3, Kolkata, West Bengal, PIN – 700091. (Important Note: 1.Please mention in bold the order ID of each of the shipments in the return package on the cover. 2.Please write the phrase SELF SHIP on the cover of the package.).

Courier charge refund - We will refund your courier charge(Fee) As soon as we receive the package and the verifications are done. (Rs. 100 of shipment weighing upto 500gm.).

Items delivered shall not be taken as return if it was used, washed, tampered with and/or tags are removed.

The returned products are subject to verification and checks by The shop in order to determine the legitimacy of the complaint/ return.

In case of Return, once the article(s) are returned, the amount paid, shall be refunded through the payment method the customer had used while placing the order. If the payment method was Cash On Delivery , we would require customer's bank account credentials to remit the amount. (Refund shall only be initiated once we receive the returned article and finish the quality verification at our end, which might take a couple of business days) In order to place a request for return, the User must state the reason for the same. It would be (Owl Ventures) Shop team's discretion to approve of or reject such a request.

No request for return shall be entertained due to fabric/material, size mismatch if the chosen size was delivered, we humbly request you to please check our size guides and fabric/material descriptions before placing orders.